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Strong Teams are built from a combination of outstanding leadership skills coupled with effective communication skills. Our programs for team building re designed to bring these two elements together.
Conflict Resolution
Conflict resolution is the process of attempting to resolve a dispute or a difference of desires. Successful conflict resolution occurs by listening to and providing opportunities to meet each side's needs, and adequately addressing their interests so that they are each satisfied with the outcome. This course aims to find ways to promote the positive outcomes and minimize the negative outcomes of conflict.
You Will:
- Learn the value in conflict
- Determine your conflict style
and tendencies
- Assess conflict situations
- Select the appropriate style for your conflict
- Practice using different conflict modes
- Develop techniques to improve conflict communications
- Develop an action plan to enahnce your skills with other styles
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Hiring Right: Effective
Interviewing
Companies with high turnover and poor employee retention rates experience lower employee morale and increased expenses in recruiting and training. Hiring the right employee for the job will result in increased employee productivity and a bigger bottom line. This course provides the foundation for understanding the characteristics that lead to success in your organization and how to interview to identify those traits. Exercises will provide practice in each phase of the process from writing the job description through documenting the interview.
You Will Learn To:
- Understand the job requirements
- Prescreen applicants: the resume &
the phone interview
- Learn the types of interview
questions
and what they reveal about an applicant
- Create questions that uncover skill and fit
- Develop an interview structure and style
- Learn techniques to avoid bias and get your questions answered
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Leading Virtual Teams
Virtual teams are more and more common, and can
offer many benefits to organizations. However,
there are also new risks and challenges that come
with geographic separation that need to be managed.
You Will Learn:
- Why virtual teams are so popular
- How to maximize the benefits of virtual
teams
- How to select the best communication option
for the situation
- How to minimize the risks that virtual
team members will not feel a sense of cohesion
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Team Building
In order to get anything accomplished we must work productively with others who may have various skill sets, education levels and personalities. To build a productive and efficient team, you must allocate responsibility based on desires and strengths. This course will focus on methods to determine the strengths and weaknesses of your team and distribute responsibilities to increase productivity and team morale.
You Will Learn To:
- Manage employee conflict
- Identify appropriate skills set to meet
goals
- Delegate fairly and effectively
- Increase employee morale
- Create team vision and purpose
- Adapt your communication style
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Team Leadership
Creating leaders in today's business environment requires a broad set of skills. To be considered a leader, a manager must exercise influence, solve problems, communicate confidently, manage conflict, and inspire employees. Leadership is about knowing yourself, how your behavior affects the actions of others, and identifying your team's preferences. Understanding their goals and values, needs and wants, comfort and stretch areas can lead to more effective motivation, delegation, conflict resolution and overall team performance.
What You Will Cover:
- Understand the differences between staff, manager, and leader
- Create a shared team vision
- Use delegation to increase performance
and individual growth
- Align motivation with work and personal
goals
- Empower your staff to get the work done
- Increase dialogue and constructive feedback
- Create accountability while increasing motivation and morale.
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