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Conflict Resolution
Conflict resolution is the process of attempting to resolve a dispute or a difference of desires. Successful conflict resolution occurs by listening to and providing opportunities to meet each side's needs, and adequately address their interests so that they are each satisfied with the outcome.
This course aims to find ways to promote the positive outcomes and minimize the negative outcomes of conflict.
You Will:
- Become more aware of your own conflict style
- Recognize the conflict styles of others
- Assess conflict situations
- Practice using different conflict modes
Creating a Cohesive
Team
People skills are essential for the successful
completion of today's complex and critical projects.
To gain buy-in and support, you need to create
a cohesive team through improved communication
and an environment that fosters cooperation. Executive
Essentials facilitates a series of activities
to help you achieve your goals. These fun and
energetic activities are designed to exercise
problem solving skills while improving communication
and collaboration.
Click here for Sample Activities
Benefits:
Skill development varies by activity and can include
the ability to:
- Ensure long-term results by focusing on
employee development
- Meet the diverse needs of your team members
with proven communication techniques
- Align motivation with work and personal
goals
- Anticipate and resolve conflict situations
- Instill a culture based on trust, partnerships
and respect
- Increase dialogue and constructive feedback
- Partner with your team to ensure long-term
productivity
- Use delegation to increase performance
and individual growth
- Develop influencing and negotiation strategies
- Disarm destructive behavior
- Increase employee morale
- Have fun!
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Hiring Right: Effective
Interviewing
Companies with high turnover and poor employee
retention rates experience lower employee morale
and increased expenses in recruiting and training.
Hiring the right employee for the job will result
in increased employee productivity and a bigger
bottom line. This course provides the foundation
for understanding the characteristics that lead
to success in your organization and how to interview
to identify those traits. Exercises will provide
practice in each phase of the process from writing
the job description through documenting the interview.
You Will Learn To:
- Determine appropriate recruiting sources
- Network for talent
- Write the job description
- Prescreen applicants: the resume &
the phone interview
- Understand the different types of interview
questions
- Develop your interview structure and style
- Balance the interview stages
- Follow the Do's and Don't of interviewing
- Get answers to your questions
- Legal considerations
- Manage the different candidate personalities
- Document your interview
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Speeding Up Team Learning
Teams are an increasingly common and important
part of organizational life, but it's rare that
a team truly reaches its potential. In order to
reach success we must work as part of a broad
definition of team, whether it is our division,
office, or entire organization.
You Will Learn:
- Why it is so hard for teams to learn
- Proven strategies for accelerating team
learning
- How to design teams effectively
- How to select and develop team members
to work together effectively
- Develop norms for collaboration
- Overcome ineffective group habits
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Team Building
In order to get anything accomplished we must
work productively with various skill sets, education
levels and personalities. To build a productive
and efficient team, you must allocate responsibility
based on desires and strengths. This course will
focus on methods to determine the strengths and
weaknesses of your team and distribute responsibilities
to increase productivity and team morale.
You Will Learn To:
- Manage employee conflict
- Identify appropriate skills set to meet
goals
- Delegate fairly and effectively
- Increase employee morale
- Create team vision and purpose
- Adapt your communication style
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Team Leadership
Creating leaders in today's business environment
requires a broad set of skills. To be considered
a leader, a manager must exercise influence, solve
problems, communicate confidently, manage conflict,
and inspire employees. Leadership is about knowing
yourself, how your behavior affects the actions
of others, and identifying your team's preferences.
Understanding their goals and values, needs and
wants, comfort and stretch areas can lead to more
effective motivation, delegation, conflict resolution
and overall team performance.
What You Will Cover:
- Ensure long-term results by focusing on
employee development
- Meet the diverse needs of your team members
with proven communication techniques
- Align motivation with work and personal
goals
- Anticipate and resolve conflict situations
- Instill a culture based on trust, partnerships
and respect
- Increase dialogue and constructive feedback
- Partner with your team to ensure long-term
productivity
- Use delegation to increase performance
and individual growth
- Develop influencing and negotiation strategies
- Disarm destructive behavior
- Increase employee morale
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Virtual Teams
Virtual teams are more and more common, and can
offer many benefits to organizations. However,
there are also new risks and challenges that come
with geographic separation that need to be managed.
You Will Learn:
- Why virtual teams are so popular
- How to maximize the benefits of virtual
teams
- How to select the best communication option
for the situation
- How to minimize the risks that virtual
team members will not feel a sense of cohesion
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