|
Why do people leave an organization? Conflict with coworkers, work that is not motivating or challenging, and frustration with supervisor communications are a few of the reasons often given. These training programs address the reasons people leave enabling companies to retain their team.
At Executive Essentials, we provide custom-designed training and coaching programs in these essential skills including:
Conflict Resolution
Conflict resolution is the process of attempting to resolve a dispute or a difference of desires. Successful conflict resolution occurs by listening to and providing opportunities to meet each side's needs, and adequately addressing their interests so that they are each satisfied with the outcome. This course aims to find ways to promote the positive outcomes and minimize the negative outcomes of conflict.
You Will:
- Learn the value in conflict
- Determine your conflict style and tendencies
- Assess conflict situations
- Select the appropriate style for your conflict
- Practice using different conflict modes
- Develop techniques to improve conflict communications
- Develop an action plan to enhance your skills with other styles
Back to top
Effective Delegation & Motivation
There is a difference between delegation and dumping. Delegation requires that we first understand our employee’s motivations and then we can effectively delegate tasks to better engage them. Miscommunications and confusion are common when making assignments. These delegation strategies will reduce misunderstanding, work redundancies, and your stress level. Effective delegation will empower your staff, foster greater teamwork, cooperation and collaboration, improve employee effectiveness, and build morale.
You Will:
- Understand the relationship between motivation, delegation and goals
- Learn three theories of motivation
- Maslow’s hierarchy of needs
- Herzberg’s two-factor theory
- McClelland’s motivational needs theory
- Determine how to discover what motivates others
- Realize the repercussion of poor delegation on performance and how to avoid common mistakes
- Discover delegation basics: what to assign, whom to select, when to start, how to maintain control and give feedback
Back to top
Team Building
In order to get anything accomplished we must work productively with others who may have various skill sets, education levels and personalities. To build a productive and efficient team, you must allocate responsibility based on desires and strengths. This course will focus on methods to determine the strengths and weaknesses of your team and distribute responsibilities to increase productivity and team morale.
You Will Learn To:
- Manage employee conflict
- Identify appropriate skills set to meet goals
- Delegate fairly and effectively
- Increase employee morale
- Create team vision and purpose
- Adapt your communication style
Back to top
|
