Building Relationships:
The Natural Networker
Relationships are the basis of all business dealings.
Simply speaking, we work with people we know and
like. In order to increase business we first must
know how to meet those contacts. The next phase
is developing and building those relationships.
This course takes you from approach, introduction,
and follow up to the creation and maintenance
of a relationship.
You Will Learn:
- What networking can do for you
- Resources for networking
- Ideas for your approach and introduction
- How to create commonality quickly
- Methods to maintain communication
- How to create a relationship development
plan and make it part of your ongoing activities
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How To Give Results-Oriented Feedback
Performance management"s impact on an organization
can be directly felt in the bottom line. Companies
with high turnover and poor employee retention
rates experience lower employee morale and increased
expenses in recruiting and training. Understanding
the strengths and development needs of staff can
guide employees toward a long-term career track.
Communicating the keys to success is even more
critical in long-term productivity and retention.
This course will provide methodologies for each
phase from goal setting to coaching to feedback.
Exercises offer an opportunity for participants
to begin developing their personal objectives
as well as impart techniques to manage the monitoring,
coaching, and appraisal feedback phases of the
process
You Will Learn:
- The components of performance management
- The benefits of the process
- Techniques for each phase of the process:
- Goal Setting
- Employee Monitoring
- Coaching & Development
- Feedback & Discussion
- How to prepare for the evaluation dialogue
This course can be customized in various ways.
Areas of concentration have incorporated the aspects
of upward and downward feedback; focused on self
appraisal; or included practice with managing
discussions with below average performers.
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Leadership
As a leader you have broad responsibility across
function and people. Focus is often being vied
for in numerous directions. Therefore, a leader
must master multiple managerial skills. This course
combines the leadership skills focused on in more
detail in other classes.
Course Topics:
- Core communications
- Change management
- Conflict resolution
- Performance management
- Team building
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Managing Difficult Conversations
Business leaders face challenging and often uncomfortable
conversations on a frequent basis. Instead of
dealing with issues or negotiations, we avoid
the conversation with a non-performing vendor
or a problematic employee. This course will impart
techniques to approach tense situations and create
stronger relationships. Learn how to turn potentially
destructive encounters into productive ones.
You Will Learn How To:
- Raise issues without raising defenses
- Identify key problems quickly
- Recognize behavior that sabotages communication
- Develop methods to deal with negative responses
- Prepare for any conversation
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Negotiations
The thought of bartering, bickering, negotiating,
even compromising often produce a negative connotation,
and frequently fear, in one"s mind. Each
of us however, has to negotiate daily in every
aspect of our lives. This course will impart you
with a new perspective on the art of negotiation
by equipping you with techniques, counter techniques,
and a methodology for mutually beneficial results.
You Will Learn:
- How to prepare for the negotiation
- Negotiation rules of the road
- What to do when others don"t play
by the rules
- Understanding leverage and creating alternatives
- Negotiation tactics, counter tactics, and
when to use them
- Negotiating as part of a team
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Project Management
The ability to handle multiple projects, ambiguity,
and competing deadlines are all criteria for success.
Mastering of these skills leads to more efficient
use of resources, reduced stress and frustration,
and higher morale. This interactive workshop starts
with the project management life cycle and uses
real examples to work the participants through
planning tools, prioritization techniques, time
estimation strategies, ambiguity approaches, and
concludes with a discussion on the effectiveness
of various influencing strategies.
You Will Learn:
- The importance of project management
- The project management life cycle
- Prioritization techniques and pitfalls
- Project planning tools
- The 5 guidelines to estimating work
- The 10 influencing strategies
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The New Manager
You are climbing the ranks and the expectations
of your peers and reporting line have changed.
Your success is now dependent on the success of
those you supervise. The "do it yourself"
philosophy no longer applies. You must grow, develop,
and motivate your staff to meet the increased
expectations. This course is designed to create
a smooth transition to the manager role.
You Will Learn How To:
- Understand expectations of boss, peers
and yourself
- Understand communication and leadership styles
- Communicate clearly up and down the line
- Present yourself as a qualified and credible
presence
- Know your role and learn to delegate effectively
- Motivate your staff and build a team
- Manage employee conflicts
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Time Management
Time is money. We have all heard the phrase, yet we don't treat our time like the limited resource that it is. To be efficient, we must not only be productive with your time but limit the time spent to achieve those results. This is the essence of time management.
You Will
- Consider the results of poor time management
- Understand your relationship to time
- Determine your goals and priorities
- Plan your time effectively
- Eliminate time wasters
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