Business Writing
In a business environment, to be effective, you
must write to meet the reader's needs. Communications
today must be clear, concise and compelling. This
course will impart techniques for implementing
the 3C's of communications with a focus on web-based
and presentation writing.
You Will Learn:
- Guidelines for effective business writing
- The 3C's of communications
- Writing structure and organization
- Tips for approaching your presentation
- Email etiquette
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Communicating with Emotional
Intelligence
Emotional intelligence is an increasingly popular
model for the assessment and development of individual
and group performance. Emotional intelligence
has entered our business vocabulary, and provides
an invaluable common language for conversations
about leadership.
You Will Learn:
- Why emotional intelligence is important
- The different components of emotional intelligence
- How EI impacts who gets selected and promoted
within organizations
- How success is a combination of EI and
technical talent
- Best practices for the assessment and development
of emotional intelligence
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Flexing Your Communication
Style
People's preferences are reflected in their
choice of words, stance, office décor,
clothing, body language and more. Some people
focus on facts, others look for relationships,
some like detail, and others prefer to concentrate
on the bigger picture. Understanding how you prefer
to communicate impacts how you lead, solve problems,
make decisions, form relationships, and what strategies
you utilize to influence others. It also indicates
what is effective at influencing you. In this
workshop you will learn your own communication
preferences, how to identify others' preferences,
and how to flex your style.
You Will Learn To:
- Understand your thinking preferences
- Identify other's preferences through
observation
- Adapt communication style
- Minimize interpersonal friction
- Strengthen relationships
- Expand options for conflict resolution
- Determine effective influencing strategies
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Initiative & Assertiveness
Have you ever had a great idea, but were afraid
to share it? Have you ever wondered how people
accomplish the things they do? This course is
designed not only to motivate proactive behavior,
but also provides the mechanisms for which goals
can be accomplished. Situational exercises, based
on your organization, will be employed.
You Will:
- Increase confidence by validating your
thoughts
- Synthesize information and prepare for
a pitch
- Understand appropriate times and means
to share ideas
- Determine the appropriate approach
- Learn how to handle the blow off
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Networking for The Introvert
Do you dread approaching a new person? Do you feel drained at social events? In this extroverted world, the introvert often bases networking success on the extroverted style. In this course we redefine networking success, consider an effective mind set, and develop approaches that match your personal style.
You Will:
- Shift your networking mind set
- Understand your networking style
- Develop ideas for your approach and introduction
- Learn how to keep the conversation going and create follow up
- Create a relationship development plan and make it part of your ongoing activities
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Presentation Design &
Communication Strategy
Have you ever walked out of a presentation trying
to figure out the speaker's point? Or did
you stop caring after 15 minutes when it was not
clear? Formal meetings, proposals, and sales pitches
all rely on presentations which are, unfortunately,
often ineffective. Common flaws include and unclear
message, over formatting, and redundancy. The
design and strategy workshop begins with determining
your message and ends with a clearly formulated
document.
You Will Learn:
- A strategic approach to your communication
so you can:
- Analyze your audience
- Determine your communication objective
- Develop your message
- Techniques to approach the blank page
- How information is consumed
- How to reach the 3 types of comprehension
- How to select format designs for various
content types
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Public Speaking Workshop
Statistics prove people's number one fear
is speaking in public, the second greatest fear
is death. In other words, most people would rather
be the topic of the eulogy rather than the one
giving it. At the end of this workshop participants
will understand the techniques to overcome their
specific fears of public speaking. We will discuss
how to structure your message and use your voice,
body language, humor, and visual aids to communicate.
Exercises will provide practice in all aspects,
as well as managing the Q&A session.
You Will Learn:
- Methods to conquer your fear of public speaking
- Effective use of your voice including;
rhythm, speed, volume, pitch and pauses
- Structuring your message
- How to use and infuse humor
- Understanding and getting comfortable with
your body language including; stance, movement,
use of space, eye contact, and gestures
- Rules of visual aids
- Tips for managing the Q&A including;
hostile questions, not knowing the answer,
and disagreeing diplomatically
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Smart E-Mail Strategies
Are you ever amazed, stunned, or embarrassed when
reading messages from associates? E-mail is an
important part of business communications, but
used carelessly, it can damage relationships,
reputations, and careers. The Smart E-Mail Strategies
seminar teaches participants how to use e-mail
effectively. In this seminar, participants review
the basics—proper addressing, salutations,
spelling, grammar, and formatting—and also
learn how to determine whether they should use
e-mail at all for a particular communication.
You Will Learn:
- When you should and shouldn't use
e-mail
- What to consider before sending an office-wide
or firm-wide message
- When to use CC and BCC
- Why you shouldn't use e-mail to communicate
problems or mistakes, or for difficult conversations
- What every business e-mail should include
- What salutations to use in different circumstances
- How to begin e-mail messages
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The Art of Influence
The ability to influence people is the one fundamental
skill that every professional needs. All managers
know how hard it can be to make views heard, despite
having persuasive points to make. The Art of Influence
gives readers all the techniques necessary to
increase their influence and put the power of
persuasion to work for them.
You Will:
- Be able to define 10 influencing strategies
- Assess your use of each strategy
- Determine under what circumstances each
strategy is effective
- Plan how to increase your use and skill
with each strategy
- Learn techniques to increase likeability
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